We Provide On-Demand Team of IT Technicians to support your client's servers, workstations & connected devices 24x7 365 days.
BOOK A DEMOThe UK MSP market has grown rapidly in recent years driven by Small and Medium Sized Enterprises becoming more reliant on their connected ecosystems to run their business together with an increasing number of servers, devices and applications in the workplace.
Opportunity for MSPs to continue to differentiate and extend their service portfolio to support these connected devices and applications with a cost effective and reliable service experience.
24/7 Reliability
Provide Clients 24/7 Reliability & Service Robustness without increasing infrastructure & operational cost.
Minimise Dependency
Minimise Dependency on Recruiting Tech Experts for routine monitoring & maintenance.
Headcount
Unlock the Potential to Service Larger Clients without increasing fixed headcount.
Business Continuity
Focus your team on higher value / advanced service layers including Security, Business Continuity & Analytics.
Proactive & Preventive Remote Monitoring & Alerts
InKnowTech's NOC Auto Monitor Services provide 24x7 remote monitoring of your client's IT infrastructure enabling you to save cost, maintain work-life balance and fulfill your client's SLA's. The services enable you to :
a) Proactively monitor servers, switches, routers, links and any IP device that is part of network infrastructure.
b) 24x7 monitor, classify and route tickets to respective technical groups for remediations.
c) Create capacities in your team by freeing up internal engineers to take up new revenue generating projects/tickets.
d) Provide a better customer experience resulting in more business from your customers.
Proactive & Preventive Remote Monitoring & Issue Resolution
InKnowTech's NOC Assist Services provide 24x7 remote monitoring, maintenance and resolution of logged IT issues related to your client's IT infrastructure. The services enable you to:
a) Proactively monitor servers, switches, routers, links and any IP device that is part of network infrastructure. b) 24x7 monitor, classify and route tickets to respective technical groups for remediations. c) Resolve identified technical issues generated by alerts and alarms by the monitoring tool. d) Perform various maintenance related activities that will enable you to prevent any performance bottlenecks.
InKnowTech offers both monitoring as well as break-fix plans for all budgets so you can get started right away. They're great for small companies and large organizations.
Plans & Services | NOC Auto Monitor | NOC Assist |
---|---|---|
SERVER MANAGEMENT | ||
Server Monitoring | ||
Heart beat Monitoring | ✔ | ✔ |
CPU, Memory, Diskspace Utilization | ✔ | ✔ |
Paging/ Swap File | ✔ | ✔ | Preventive Maintenance |
Patch Management | ✔ | |
AV definition updates | ✔ | |
Disk cleanup & Temporary file deletion | ✔ | Break-Fix |
Trouble Shooting & Resolution | ✔ | |
Root Cause Analysis | ✔ | |
NETWORK DEVICE MANAGEMENT | ||
Network Device Monitoring - Routers/Switches/Firewalls | ||
Heart beat Monitoring | ✔ | ✔ |
CPU, Memory Utilization | ✔ | ✔ |
Router Interface Monitoring | ✔ | ✔ |
Port Availability | ✔ | ✔ |
Bandwidth Utilization | ✔ | ✔ |
Network Device Monitoring - Storage | ||
Heart beat Monitoring | ✔ | ✔ |
CPU, Memory Utilization | ✔ | ✔ |
Storage Server Utilization | ✔ | ✔ |
Network Device Monitoring - Wireless Access points | ||
Heart beat Monitoring | ✔ | ✔ | Preventive Maintenance |
Automated Backup of Configuration | ✔ | Break-Fix |
Trouble Shooting & Resolution | ✔ | |
Root Cause Analysis | ✔ | |
ALERTS & REPORTS | ||
Alert Notifications | ||
By Email | ✔ | ✔ |
Report | ||
Standard Monthly Reports | ✔ | ✔ |
Standard Weekly Reports | ✔ | ✔ |
Custom Reports | ✔ |
InKnowtech, founded in 2002, have developed a robust support platform and 1000+ service delivery team supporting leading brands such as Accenture, SAP, KPMG, Microsoft, Cisco, HP and Vodafone.
MSPs can plug into our technical expertise through our white-labelled NOC service stack, benefiting from 247 365 monitoring & maintenance of client servers, workstation and networked end points.
Many small businesses just don’t have the means to maintain an in-house IT resource to solve their problems.
Read Moresome reasons why IT service groups should consider hiring a white label managed service provider.
Read MoreImagine trying to re-create every tool in-house, just to brand it you’d waste so much time trying to keep up.
Read MoreFill Out The Following Form To Request A Meeting
InKnowTech Private Limited
Registered in India - December 10, 2001
ISO Accreditations - 9001 | 20000 | 27001
UK Sales Office:
Towers Business Park,
Wilmslow Rd, Didsbury,
Manchester M20 2RY
Contact: +44 7505 843 284
India Office:
Electronics City, Phase – I,
Bengaluru, Karnataka 560100.
Contact: +91 8061253001
Privacy Policy | © 2020 InKnowTech Pvt Ltd.,
All trademarks and copyrights belong to respective owners.