White Labelled MSP Solutions

Why Partner?

The UK MSP market has grown rapidly in recent years driven by Small and Medium Sized Enterprises becoming more reliant on their connected ecosystems to run their business together with an increasing number of servers, devices and applications in the workplace.

Opportunity for MSPs to continue to differentiate and extend their service portfolio to support these connected devices and applications with a cost effective and reliable service experience.

24/7 Reliability

Provide Clients 24/7 Reliability & Service Robustness without increasing infrastructure & operational cost.

Minimise Dependency

Minimise Dependency on Recruiting Tech Experts for routine monitoring & maintenance.

Headcount

Unlock the Potential to Service Larger Clients without increasing fixed headcount.

Business Continuity

Focus your team on higher value / advanced service layers including Security, Business Continuity & Analytics.

Our Services

NOC Auto Monitor

Proactive & Preventive Remote Monitoring & Alerts

InKnowTech's NOC Auto Monitor Services provide 24x7 remote monitoring of your client's IT infrastructure enabling you to save cost, maintain work-life balance and fulfill your client's SLA's. The services enable you to :

a)    Proactively monitor servers, switches, routers, links and any IP device that is part of network infrastructure.
b)    24x7 monitor, classify and route tickets to respective technical groups for remediations.
c)    Create capacities in your team by freeing up internal engineers to take up new revenue generating projects/tickets.
d)    Provide a better customer experience resulting in more business from your customers.

NOC Assist

Proactive & Preventive Remote Monitoring & Issue Resolution

InKnowTech's NOC Assist Services provide 24x7 remote monitoring, maintenance and resolution of logged IT issues related to your client's IT infrastructure. The services enable you to:

a)    Proactively monitor servers, switches, routers, links and any IP device that is part of network infrastructure.
b)    24x7 monitor, classify and route tickets to respective technical groups for remediations.
c)    Resolve identified technical issues generated by alerts and alarms by the monitoring tool.
d)    Perform various maintenance related activities that will enable you to prevent any performance bottlenecks.

Service Plans

InKnowTech offers both monitoring as well as break-fix plans for all budgets so you can get started right away. They're great for small companies and large organizations.

Plans & Services	NOC Auto Monitor	NOC Assist
SERVER MANAGEMENT
Server Monitoring
Heart beat Monitoring	✔	✔
CPU, Memory, Diskspace Utilization	✔	✔
Paging/ Swap File	✔	✔
Preventive Maintenance
Patch Management		✔
AV definition updates		✔
Disk cleanup & Temporary file deletion		✔
Break-Fix
Trouble Shooting & Resolution		✔
Root Cause Analysis		✔
NETWORK DEVICE MANAGEMENT
Network Device Monitoring - Routers/Switches/Firewalls
Heart beat Monitoring	✔	✔
CPU, Memory Utilization	✔	✔
Router Interface Monitoring	✔	✔
Port Availability	✔	✔
Bandwidth Utilization	✔	✔
Network Device Monitoring - Storage
Heart beat Monitoring	✔	✔
CPU, Memory Utilization	✔	✔
Storage Server Utilization	✔	✔
Network Device Monitoring - Wireless Access points
Heart beat Monitoring	✔	✔
Preventive Maintenance
Automated Backup of Configuration		✔
Break-Fix
Trouble Shooting & Resolution		✔
Root Cause Analysis		✔
ALERTS & REPORTS
Alert Notifications
By Email	✔	✔
Report
Standard Monthly Reports	✔	✔
Standard Weekly Reports	✔	✔
Custom Reports		✔

About Us

InKnowtech, founded in 2002, have developed a robust support platform and 1000+ service delivery team supporting leading brands such as Accenture, SAP, KPMG, Microsoft, Cisco, HP and Vodafone.

MSPs can plug into our technical expertise through our white-labelled NOC service stack, benefiting from 247 365 monitoring & maintenance of client servers, workstation and networked end points.

18+ Years Experience Supporting In-House IT Teams.
1000+ trained consultants with rich pool of certifications in diverse technologies.
95% resolution rate
98.46% SLA compliance achieved.
ISO 270001, ISO 20000, ISO 9001.

Blog Posts

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Expand Your Brand with White Labelling Your Remote Support Service

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Get in touch for more information

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InKnowTech Private Limited
Registered in India - December 10, 2001
ISO Accreditations - 9001 | 20000 | 27001

UK Sales Office:
Towers Business Park,
Wilmslow Rd, Didsbury,
Manchester M20 2RY
Contact: +44 7505 843 284

India Office:
Electronics City, Phase – I,
Bengaluru, Karnataka 560100.
Contact: +91 8061253001